Quality oriented professional with over 20 years of experience in capacity planning, IT strategy, equipment purchasing, server architecture, power and data backup systems, desktop support and networking.
Results driven Director of Information Technology with over 20 years of experience in IT positions. I led a successful overhaul project of the company’s IT infrastructure to highly available technology solutions and located in a secure datacenter. I cut costs while reducing data processing time by 50% using hyper-converged IT infrastructure solution.
RELEVANT SKILLSAdvanced proficiency with Microsoft Windows operating systems.Adept with OS X installations, troubleshooting and performance optimization.Knowledgeable with internet technologies, such as domain name management, DNS, VPN, SSL certificates, email solutions and cloud computing.Exceptionally adept at troubleshooting desktop / server hardware and software issues.Proven track record with aligning technologies to company needs while adhering to the available budget.Optimizing systems to achieve peak performance.Committed to active listening when assisting staff and clients with their technology challenges.Excel in an environment that encourages self-motivated, teamwork oriented employees.
WORK EXPERIENCEFisher International, Inc., Norwalk, CTDirector of Information Technology / August 2006 – August 2020
Key Responsibilities:• Reported to General Manager for infrastructure projects.• Managed IT department for a company of 55 employees.• Directed IT department priorities to align with the company’s technology needs.• Developed and deployed disaster recovery policies and practices.• Managed Fisher's flagship product helpdesk, supporting over 130 international client companies.• Primary contact for escalated client IT support and collaboration with client IT departments.• Vetted and managed consultants for various infrastructure projects.
Key Achievements:Transformed former problematic infrastructure into highly available, enterprise production environment.Relocated production environment to a secure datacenter with redundant power and network infrastructure.Migrated servers from VMware / AWS cloud solution to Nutanix solution including flagship database product. This saved the company over $80K in hosting services / support contracts. Servers and systems were also optimized for performance which reduced development time cycles.Deployed Veeam backup solution and ExaGrid device to augment data retention of production serversEstablished department policies to ensure technologies conformed to high availability standards prior to adoption.
Sugar Foods Corporation, New York, NYNetwork Administrator / December 2004 – August 2006Key Responsibilities:• Reported to CIO for network management, server deployment, monitoring, patch deployment, and support.• Architect and administrator for high availability Citrix Presentation Server 4 XPe server farm.
Key Achievements:Migrated business critical applications to Citrix production environmentDeveloped and improved backup plan for the NYC office, including offsite backup storageDeployed Symantec Antivirus solution to protect and manage over 100 desktopsBuilt LAN monitoring and desktop management station using Solar Winds products.
International Council of Shopping Centers, New York, NYRemote Access Administrator / February 2000 – November 2004Key Responsibilities:• Reported to CIO for network security and remote access issues.• Promoted to Citrix Administrator after completing CCA certification, with additional responsibilities for deploying and managing remote access solutions.• Developed and monitored CheckPoint NG firewall policies to secure network and VPNs.
EDUCATIONSouthampton College, Long Island University (LIU)Southampton, NYB.A. Biology
